Put Incidents in a Queue after edit.
I need a solution Hi thereI need to build a worflow for use it in ruleset "Set Incident to Workflow" wich his purpose have to be:1- Clear the existing assigned queue2- Assign the queue using the...
View ArticleSymantec Management Agent Deployment
I need a solution What process is being used to deploy the Symantec Management Agent for those technicians that are NOT Symantec Administrators within Altiris? I have provided the embeded web page...
View ArticleInv_InstalledSoftware Source Column
I need a solution What do the values in the inv_installedsoftware source column mean?
View ArticleStatus: Registered with server "SeverName@Company.com"
I need a solution One of our site servers is displaying a status message: Status: Registered with server "SeverName@Company.com"Last Task: blankResult: blankTask Server: same name as the server...
View ArticleWindows Compliance by Update
I need a solution Hi,Last Friday I turned on MS14-021 for the IE zero day vulnerability. Over the weekend I was able to monitor the stats for the updates within this bulletin. Now I am only seeing two...
View ArticleNeed assistance with query
I need a solution Hi,I am checking for an update on both XP and Windows 7 systems. From I gather updates for XP are in one table and the ones for W7 are in another table. I got this simple query that...
View ArticleServiceDesk 7.1 Aging Report
I need a solution I need to create the following reports1. Open Tickets - running counts - daily select Categories2. Aging Ticket Count - tickets opened 0-2-days, 2-7 days, 1 week-3-weeks, 4 weeks...
View ArticleServicedesk 7.5 Reports issue
I need a solution Adding web parts/reports to my Technicans Dashboard. After logging out and back in the report not longer exists.
View ArticleAnyone experiencing massive re-downloads of Patch Windows System Assessment...
I need a solution Hi,we're experiencing massive re-downloads of the Patch Windows System Assessment Scan Tool Package on SMP 7.1 SP2 MP1.1 RU6. Is anyone experiencing the same? It seems to have...
View ArticleMacs are disappearing from the console randomly
I need a solution I am having an issue where my macs I've recently installed the SMP client on are disappearing randomly from my Console. Once they are rebooted they will show back up but all the...
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Altiris 7.5 Agents not reporting inventory to SMP 7.5
I need a solution Altiris 7.5 Agents in my environment are not reporting inventory back to the SMP. I upgraded back in October and for the past month and a half I have had no luck in resolving the...
View ArticleNew 7.5 setup but Inventory keeps failing
I need a solution We have a fresh install of CMS 7.5 on a Win 2008 R2 server. I have successfully imported our workstations from AD and pushed the agent to a Win7 SP1 (64-bit) test machine. But I...
View ArticlePhotoshop Elements 11 install
I need a solution I need help creating a software package for Adobe Photoshop Elements 11.I can successfully install Photoshop from a command prompt using an application.xml.override file in...
View Articleabout superseded patch/hotfix of windows
I need a solution Hello, I have a question for superseded patch/hotfix of windows in altiris patch management:Assume: Patch1 was superseded by Patch 2. on a windows machine, patch 2 installed but...
View ArticleEndpoint management SMP Agent for Mac
I need a solution Does anyone know of a tool that will allow remote management for the SMP agent like RAAD?? I'm not able to see the agent under Realtime in the resource manager.Also can we get a...
View ArticleUninstall password
I need a solution Hello there.I'm a part time student and my school requires me to configure my laptop so I could access my lessons through the school website as it's only accessable if we configured...
View ArticlePassing Package Server or Task Server to OS as Environment Variable - Office...
I need a solution Does anyone know if there is a way to pass an Altiris Client machine's Package Server or Task Server to the OS as an environment variable automatically? I do not want this to be...
View ArticleOffline Agent Installation
I need a solution I have a workstation that I'd like to install the IT Management Suite agent on, but it's not currently connected to our network. Is it possible to install the agent offline so that...
View ArticleAltiris IT management suite 7.5 installation
I need a solution Hi, I have a question when I tried to install Altiris IT managemenet suite 7.5, it only download serveal installation packages when these packages download from install manager, how...
View ArticlePatch Management tasks stuck on start pending, and not showing under Task Status
I need a solution Hi, quite frequently we will run the "Import Patch Data for Windows" tasks, and it just sits on "Start Pending" and never starts. I check if other tasks are running, like Distribute...
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