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Put Incidents in a Queue after edit.

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I need a solution

Hi there

I need to build a worflow for use it in ruleset "Set Incident to Workflow" wich his purpose have to be:

1- Clear the existing assigned queue

2- Assign the queue using the rulesset defined on event "OnIncidentEdited"

Right now the rule set assign partially the ticket but the current assignment leaves in blank.

Thanks

 

 


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