IT Analytics for Asset Management Solution
I need a solution HiWe trying to intalled IT Analytics for Asset Management Solution but it is not showing in Symantec Management Platform.What I have to do so that I can see the IT Analytics for...
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Make your Symantec ServiceDesk mobile
I do not need a solution (just sharing information) We have created a solution that integrates with your Symantec ServiceDesk and enables both end users and technicians to create and work with...
View ArticleAutomate Incident Type based on Classification
I need a solution Does anyone already have a solution or can throw some ideas my way for how we could do this?We already route based on classification. However, we would like to also set the incident...
View ArticleCannot Pull Image
I need a solution Hello - I am in the process of setting up a new Ghost server as a backup to an existing, and working, instance already in operation. While testing, I have found that I cannot pull an...
View ArticleExecute a command for Bat file did not run
I need a solution Hi Everyone, Kindly help me to resolve this task. We are using ghost console 11.5.1.2266, we have created a bat file and created a task : 1st is to transfer the bat file to target...
View ArticleService Desk Force Initial routing rules
I need a solution In the Technician Incident Form if you assign an analyst directly the initial routing rules doesnt work. How can I force the use of the inicial routing rules?.The Service Desk...
View ArticleManaged Software Delivery Policies
I need a solution So there is my quick question. I have policies that I am using to push out base software to my completed image. I would like to create a second policy to install software AFTER the...
View Articleafter automatic update client SEP 11 to SEP 12.1.2 sonar has the status disebled
I need a solution I have problem:after AutoUpgrade clients SEP 11 to SEP 12.1.2 (by Assign client packages to groups in the manager console) sonar has status disabled. In policy that applies to the...
View ArticleAdditional Command-line Switches option in DS 7.1?
I need a solution We are looking at the viability of transitioning from 6.9 to 7.1 DS and we are running into some apparent feature diconnects. One big one is the lack of a location within 7.1 script...
View ArticleHistory - Applying Filters
I need a solution In a Change Request and Incident the 'User Activity' entries only display if both the 'Audit History' & 'User Activity' are selected. All of the other options I tested appear...
View ArticleCreating a request from XML Data
I do not need a solution (just sharing information) Right now I have an auto start workflow that reads a tab delimited text file that is generated from an html web form. We are having issues when...
View ArticleIssue with ISS access to Symantec CMDB
I need a solution I have copied some Workflows to a newly created SMP/Workflow server. This is a new instance of the SMP which is separated from my existing instance. After making the configuration...
View ArticleInstalling SD 7.5 with an Alias
I need a solution Here's the problem. We are currently running SD 7.1. The server name when installed a few years ago happens to be the name that we'd like our clients to continue to use but as you...
View ArticleSD 7.1 SP2: Unable to classify emails
I need a solution When emails come in to ServiceDesk, some appear in the Service Manager's queue but when we go to try to classify the messages they error out with the error found at the end of this...
View ArticleAltiris Log Viewer giving lots of "Event not processed" warnings
I need a solution Recently ive noticed in my Altiris log Veiwer that im getting tons of "Event not Processed" warnings. Im getting a few of these warnings every second and not sure what to do. Anyone...
View ArticleITMS - Patch Management Questions/Confusion - FRUSTRATION!!!!
I need a solution Once a month during Patch Tuesday I go into our system and run a PMI Import. I do this typically on the Wednesday after Patch Tuesday. My settings for my PMI Import are as...
View ArticleHow to rename a computer
I need a solution I am running into an issue where a computer that is in my stockroom is changing its name back to a previous name that it had. This computer is off and does not run any Altiris...
View Articleblock teamviewer
I need a solution Hello to everyone.I want to block teamviewer with symantec endpoint protection 12.3.1 but my users have administrator privileges.Can i block them and if i can how i will do it?
View ArticleGhost image failing during backup regime
I need a solution I know this is an old hat discussion however all the solutions I have seen on the boards are not resolving my issue.We are using Ghost Console version 11.5.1.226 to clone clients...
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