I need a solution
Here's the problem. We are currently running SD 7.1. The server name when installed a few years ago happens to be the name that we'd like our clients to continue to use but as you know, all incidents must be closed before you can migrate over so there is a period of time when both machines are running.
Is it possible to install SD 7.5 on a new machine and when ready and when the old machine is powered off, have an alias or CNAME added to have the the old server name point to the new server? I know from a technical networking persepctive that of course this will work. I am wondering if SD will handle it and if all of the URLs inside of the application can be changed to say the alias? If not, then how are others doing this?