I need a solution
I've been trying to work out where and how the history for tickets in Service Desk is held. This is because I want to be quickly and easily determine at any point in time the complete data set relating to the ticket - e.g. status, classification, priority, type, assigned to, last modified by, last comment, what was the last set of changes etc.
It's probably dead easy, but the database schema is not immediately clear! If anyone has any pointers I'd be grateful... I've searched the KB and Forums but not found much related to this.