I need a solution
1. In the default Technician Dashboard, under Incidents Open by Queue Web Part, there are resolved tickets showing up. We would like these tickets to not be here. Does anyone have any suggestions?
2. When a technician creates an Advanced Ticket and resolves it, why does it not give them ownership and credit towards that ticket? To take ownership, the have to create the ticket, the go back to it take ownership, and then close it. We would like the resolve button to make the person who created the ticket become the owner automatically.