SMP Agent causing 'Shutting down' and 'Please wait for the System Event...
I need a solution We are seeing an issue whereas the Symantec Management Agent (AeXNSAgent.exe) is either hanging when powering off/rebooting with the message "Shutting down..." or when a user logs...
View ArticleBlacklisted Application
I need a solution Hello! I need a query that results which are blacklisted software to create a report in excel. Any idea please?
View ArticlePatch applicability does not match installed client count.
I need a solution We are aware that some bulletin applicability will never match the total count of manage PC.But for a particular bulletin, MS14-052 that is a patch for IE, all machines have IE...
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Windows Patch cannot apply
I need a solution HiI have one problem with patch management. Client cannot apply patch. It alway show retrying and pendingAlthough I installed patch manually. But it still showed on listHow can we...
View ArticleGhost not working since BIOS Update (T440)
I need a solution Hello guys, I don't know which informations you exactly need to maybe help me in this case. So I share everything I can.We already used T440 and Ghost to boot via PXE and image it...
View ArticleSoftware Product and covered software licenses
I need a solution Hello, We recently upgraded Altiris to 7.5 and I noticed that there has been some changes in IT asset management regarding software products,licenses and purchases.Previously under...
View ArticleSite server on 2012
I need a solution We have started deployingg some server 2012 boxes - woo hoo! I am creating a new site and was thinking of making the site server a 2012. As a seasoned victim of upgrades and installs...
View ArticleInventory Not Updating (DataHash)
I need a solution How is one supposed to know inventory is not updating?Is one supposed to check computers randomly to verify the data?Is one supposed to verify all the data? If I'm verifying all the...
View ArticleWorkflow retrieve last comment from ServiceDesk Incident
I need a solution Is there a way in a workflow for one to pull the last comment (or comments in general) on a ServiceDesk incident?
View ArticleConnection to computer depending if logged on or off
I need a solution Hi Folks..We have Symantec PC Anywhere installed on our managed network (Part of C2k Network in N. Ireland) but at the moment, it is set in such a way that a user at the other end...
View Articleprofile migration in domain migration
I need a solution We plan on migrating a new domain into our existing AD. Would pcA be able to migrate user profiles from the workstation/old domain to a new PC in the new domain.? We will just be...
View ArticleLatest IE Not Supported
I need a solution Hello, We are on ITMS 7.5 and have IE 11. While opening SMC, we still see the same old message saying you are on unsupported browser and downgrade to 7, 8 or 9. And for obvious...
View ArticleFirewall Detection
I need a solution I created a policy that turns the firewall on and adds rules for Altiris. Is there a way to create a detection with Altiris to double check this is working for each computer? I...
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VSFlexGrid8 ComponentOne Message
I need a solution I am receiving a message in my SMP 7.5 SP1 test environment when attempting to open the edit resource page in Asset Management Solution. I found the following KB article that talks...
View ArticleUninstall update already installed with patch managment
I need a solution Using Altiris patch mgmt 7.5, I need to uninstall an update that was installed as part of a bulletin. How can I just uninstall that bulletin on all machines it was installed on?Thanks.
View ArticleInstallation of SEP Fails fails and rolls back on SEPM server
I need a solution I had SEP client installed on my SEPM server which is a Windows 2008 server. I noticed one day that in the SEP console, i didn't see any installed applications for the SEP client, so...
View ArticleChange patch repository on Site Servers.
I need a solution Hello!Is there a way to change the patch repository on site server to a file server?I believe this can be done on NS: Settings > All Settings > Software > Patch Management...
View ArticleLimit task execution on target clients.
I need a solution Hello again! What is the maximum number of clients that a specific task (run of script, agent installation, etc..) will take when it is running?Client is requiring to configure it as...
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ODBC MySQL conversion problem.
I need a solution Im trying to port an workflow from 7.1 to 7.5 and the problem is that "MySQL server provider" is gone, so first sted is to change evry query in the integration to connect using ODBC...
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How to Assign a Location in Workflow for any Asset Type?
I need a solution Hi,I'm trying to create a Dialog Workflow that will take input from a form and create an asset in the CMDB.This workflow works as expected when I set the Resource Type to Asset in...
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