I need a solution
Hi,
I want to Automatically assign Incidents to techinicians in a queue and set ownership of ticket to that technician who has less number of ticket assigned.
because currently if an incident is generated then its automatically assign to a queue but no one technician is the owner of ticket. I need to assign tickets to some one technician basis of load a technician have.
I hope I will get some solution from forum
regards
Vicky