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How to Automatically Assign Tickets to Technicians in a Queue

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I need a solution

Hi,

I want to Automatically assign Incidents to techinicians in a queue and set ownership of ticket to that technician who has less number of ticket assigned.

because currently if an incident is generated then its automatically assign to a queue but no one technician is the owner of ticket. I need to assign tickets to some one technician basis of load a technician have. 

I hope I will get some solution from forum

 

regards

 

Vicky 


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