I need a solution
Hi Gurus,
I am making a servicedesk testing environment with data from production. I am using a processmanager database backup from production environment. I am using a new windows server installation. The installation servicedesk phase one works fine, but when I execute the phase two I get this error
INFO 12:20:16,417 9 Symantec.ServiceDesk.Installation.Core.InstallStep - Executing install step [8]: [Publishing portal pages...]
DEBUG 12:20:16,419 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching page definition [63f84979-a380-4a23-9578-e81e35ac2ff6]...
DEBUG 12:20:23,585 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Deleting page [63f84979-a380-4a23-9578-e81e35ac2ff6] from ProcessManager...
DEBUG 12:20:23,794 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Importing page into ProcessManager with [1] permissions...
DEBUG 12:20:24,077 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching page definition [6deeb623-9ab1-4f68-8104-0fb4fd609e9b]...
DEBUG 12:20:24,086 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Deleting page [6deeb623-9ab1-4f68-8104-0fb4fd609e9b] from ProcessManager...
DEBUG 12:20:24,118 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Importing page into ProcessManager with [1] permissions...
DEBUG 12:20:24,203 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching page definition [9dc8fc15-415a-4b16-b66e-1029f26e19c1]...
DEBUG 12:20:24,215 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Deleting page [9dc8fc15-415a-4b16-b66e-1029f26e19c1] from ProcessManager...
DEBUG 12:20:24,229 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Importing page into ProcessManager with [1] permissions...
DEBUG 12:20:24,265 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching page definition [54b68520-bd2c-44ca-b646-344400f41ba2]...
DEBUG 12:20:24,271 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Deleting page [54b68520-bd2c-44ca-b646-344400f41ba2] from ProcessManager...
DEBUG 12:20:24,286 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Importing page into ProcessManager with [1] permissions...
DEBUG 12:20:24,326 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching page definition [66e9a472-e3ec-11e1-9f3c-0022190d18a7]...
DEBUG 12:20:24,335 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Deleting page [66e9a472-e3ec-11e1-9f3c-0022190d18a7] from ProcessManager...
ERROR 12:20:24,385 9 Symantec.ServiceDesk.Installation.InstallSteps.PublishPagesInstallStep - Caught [System.Web.Services.Protocols.SoapException] while publishing portal pages.
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: cannot delete this page, since it has a sub page linked to it
at LogicBase.Ensemble.Portal.ServiceCore.PageDefinition.Delete(String sessionID, String pageID)
at LogicBase.Ensemble.Settings.SettingsService.RemovePageDefinition(String sessionID, String pageID)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at LogicBase.Core.Ensemble.Settings.SettingsService.RemovePageDefinition(String sessionID, String pageID)
at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.RemovePage(String pageId)
at Symantec.ServiceDesk.ModuleFramework.ModulePortalPage.Install(InstallationContext ctx)
at Symantec.ServiceDesk.Installation.InstallSteps.PublishPagesInstallStep.DoExecute()
ERROR 12:20:24,424 9 Symantec.ServiceDesk.Installation.Core.InstallStep - InstallStep failed due to an exception
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: cannot delete this page, since it has a sub page linked to it
at LogicBase.Ensemble.Portal.ServiceCore.PageDefinition.Delete(String sessionID, String pageID)
at LogicBase.Ensemble.Settings.SettingsService.RemovePageDefinition(String sessionID, String pageID)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at LogicBase.Core.Ensemble.Settings.SettingsService.RemovePageDefinition(String sessionID, String pageID)
at Symantec.ServiceDesk.ModuleFramework.PmServiceFacade.RemovePage(String pageId)
at Symantec.ServiceDesk.ModuleFramework.ModulePortalPage.Install(InstallationContext ctx)
at Symantec.ServiceDesk.Installation.InstallSteps.PublishPagesInstallStep.DoExecute()
ERROR 12:26:05,137 9 Symantec.ServiceDesk.Installation.Core.SetupEngine - Install step [8] failed. Rolling back all previous steps...
WARN 12:26:05,153 9 Symantec.ServiceDesk.Installation.Core.InstallStep - Rolling back install step [8] with description [Publishing portal pages...]
DEBUG 12:26:05,155 9 Symantec.ServiceDesk.ModuleFramework.PmServiceFacade - Fetching page definition [63f84979-a380-4a23-9578-e81e35ac2ff6]...
WARN 12:26:05,174 9 Symantec.ServiceDesk.ModuleFramework.ModulePortalPage - The page will not be uninstalled because we are in restore (rollback) mode
Any Ideas ?