I need help on a Validation rule.
I have three queue groups..
PLM L1
PLM L2
PLM L3
I have a rule working but they want to change things up. The scope changed...
Ok so here is what I am trying to do..
If a Non-PLM worker trys to assign to PLM L2 or PLM L3 they get a message saying:
You must be a member of a PLM queue order to assign to PLM L2 and PLM L3 queues.
If you are a not a PLM member, please assign this incident to PLM L1
PLM L1
Allow ANY queue work to assign to PLM L1 - So that Non-PLM workers can only assign to PLM L1
PLM L2 and PLM L3
Alow only PLM L1, PLM L2 and L3 workers to assign to PLM L2 and L3.
This is what I have and it's not working the way I think it should be working. I know I have something wrong.
When the rule is active.. It displays the message for ALL incidents being created. However.. For me it does not display the message and I am not in any of the PLM queues.
when all of these are true
when any of these are true
"Owned by worker" is one of "PLM L2, PLM L3 - Architecture, PLM L3 - Data Maintenance, PLM L3 - Infrastructure:
when all of these are false
when all of these are true
when any of these are true
"PREVIOUSITEM(owned_by_worker_name)" contains "PLM L2"
"PREVIOUSITEM(owned_by_worker_name)" contains "PLM L3"
<end>
"PREVIOUSITEM(owned_by_worker_email)" contains "CURRENT_WORKER(worker_email)"
"PREVIOUSITEM(owned_by_worker_email)" contains "CURRENT_WORKER(worker_nt_id)"
<end>
<end>
<end>
"Owned by e-mail" contains "CURRENT_WORKER(worker_name)"
<end>
So here is the weird thing.. I am not a PLM worker. I can create incidents and place them in any PLM queue.( I was a PLM worker but since removed myself)
However. other workers get the Display message when creating ANY incident.
If you need any other info please reply and I will let you know..
Thanks in advance.