Hello,
I have a custom form in ServiceDesk which can Resolve a ticket. When the status field in this custom form is set to Resolved and the form is save it triggers the OnTicketEdited ruleset, from which I can run a custom workflow which then marks the ticket as Resolved. This works marvelously.
Since I am resolving the ticket I would also like to trigger the OnTicketResolved ruleset, but this does not occur.
I found a component called 'Run Ruleset', but there is no way no specify the Ruleset to run.
I am currently trying a component called 'Send Complete Workflow Message', which is supposed to trigger the ruleset but this also does not work.
So my question is .... does anyone know if there is a way to trigger a specific ruleset from within a custom workflow in ServiceDesk?
Thanks
Alex