Hello, I am hoping someone can help me.
We where at the EMEA event recently and had our licencing entitlement for Asset Management Solution explained to us. We're entitled to a 3 concurrent user licence to the product as an Altiris customer and the required number of node licences for entitlement.
We're having great difficult getting a licence.txt file generated to enable our usage of the product.
We are able to install it on our SMP server as a trial but the Installation Manager wants a licence.txt file to go from the limit 30 day trial to the proper licence.
When I have contacted customer support over the phone or through MySymantec, no one seems to know what I am talking about. We have been sent licence files for products we already have, a licence file for a product we don’t have and can’t use... etc
We just want to know where to get the licence .txt file for Asset Management Solution 7.5 SP1 so we can use it properly within Altiris.
Thanks in advance for any help someone can offer.