I do not need a solution (just sharing information)
As part of the IT Management Suite 7.6 release, the End-of-Life (EOL) for pcAnywhere Solution was announced.
Consequently, in ITMS 7.6, the agent upgrade removed the pcAnywhere Management Agent without removing the pcAnywhere host.
However, due to the need to provide a longer runway to our customers, we have changed the behavior of the agent upgrade for ITMS 7.6 HF1. The upgrade will no longer remove the pcAnywhere Management Agent.
The following Knowledgebase Article explains how to restore the console integration for pcAnywhere Solution after upgrading to IT Management Suite 7.6:
