I need a solution
Hi All,
I have a question to see if this is possible. In email templates, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. What I want to do is parse the "affecteduser" option to use their first name only. So, it would go like this:
Hello John,
Your ticket (processID) has been closed.
BLAH BLAH
Support team
Instead it goes like:
Hello John.Doe@contoso.com,
Is this possible?