Hello all,
I had this same issue in DS 7.5.1 HF5 and was unable to resolve the issue - now I've done a completely clean, fresh install of DS 7.6 and continue to have the same issue. I have an open case with Symantec but am hoping someone in the community might have a solution.
If I run a job starting with "Boot to Automation," the PC will reboot to WinPE but the job will time out on the Notification Server. If I run a task to "Boot to Automation," the task will complete and I can the run additional tasks manually. If I boot to WinPE via PXE to an unmanaged computer, the computer will pick up the Initial Deployment job and complete without issues.
From the PECTAgent log files on the client machine within WinPE, it looks to me like the Notification Server is giving an invalid machine GUID when booting into PE within a job - whereas the NS gives the proper GUID when booting into PE from a manual task.
SAMPLE OF LOG PECTAGENT.LOG WHEN BOOTING TO WINPE FROM TASK (SUCCESS):
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[2015/03/06 17:59:01.733 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:479 CClientConfig::GetResourceGuidFromWebService() called.
[2015/03/06 17:59:01.733 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:289 Calling CClientConfig::CheckAndInstallCertificate()...
[2015/03/06 17:59:01.733 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:331 GetResourceGuid.aspx url contains protocol = HTTP
[2015/03/06 17:59:01.733 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:516 Calling GetResourceGuid.aspx. Attempt Count 1 ...
[2015/03/06 17:59:01.733 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:517 Request Url = http://CAYMXALT001.amer.sykes.com:80/Altiris/Deployment/Agent/GetResourceGuid.aspx
[2015/03/06 17:59:01.733 852:816 2] CClientConfig::GetResourceGuidFromWebService:518 CClientConfig::GetResourceGuidFromWebService, Request XML = <request policyKey="AAAAAQABw4jelLYgp3Ppqc0QGMF9R/TFFrnRFJXsXZaX5y4q8bvWf2VHFoBPzXqcUumiQdxSjrZ6VhG60UILzIsD7GdyU/BMdjIcBO4+ENnHDW4QUDSlkvvRKfJQTC2wq1Y8a/lB0XB6YofxMgUmiVpXAv/JX3rr5mBucG7o3L6GTZqt6uu+uJHIZbPrIekSa1VtI6r2mR3sIB6bm0mYVwB1NPMO1GMgaYcMwUUFugvVM061goMGuF8Jzx8aoYjAyKoddfxWjd9zHBrJLpX4JIoCVzBgen/JM0j9VFtdO0PFpbxaUMgz0ezDroAVmlLnB9/bHoidqASA0RvPpwv3K6LTojJNNQ==" typeGuid="{2C3CB3BB-FEE9-48DF-804F-90856198B600}">
<resourcekeys>
<key name="uniqueid" value="CQkzh+Vun3GAhCcVpzIM9Q=="/>
<key name="uniqueid" value="SWHiWQ7fDHzD6mFY+1d2OQ=="/>
<key name="uniqueid" value="e4JRVuNxZWMfxYRBOgmMTg=="/>
<key name="uniqueid" value="CLS6VCoTnu1yOe4fBy5yEg=="/>
<key name="uniqueid" value="LhbP74UjWKTPk9vThqpx5Q=="/>
<key name="uniqueid" value="E9hLSYre2Y/Ho6+OCzHgVQ=="/>
<key name="snbios" value="VMware-42 27 54 ab 7e 97 d2 ff-89 a6 42 3e 58 90 78 f8"/>
<key name="snboard" value="None"/>
<key name="uuid" value="AB542742-977E-FFD2-89A6-423E589078F8"/>
<key name="uuidtrans" value="422754AB-7E97-D2FF-89A6-423E589078F8"/>
<key name="mac" value="00-50-56-A7-69-B6"/>
</resourcekeys>
</request>
[2015/03/06 17:59:02.529 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:589 CClientConfig::GetResourceGuidFromWebService, Response xml =<response><Resources><Resource guid="{CD788DEB-21F0-42C5-B495-D4D466E9C146}" typeGuid="{2c3cb3bb-fee9-48df-804f-90856198b600}" name="CAYMXW7PGOLD" ref="cd788deb-21f0-42c5-b495-d4d466e9c146" existing="True" nsKey="AAAAAQABljNnS1URwzWKSBIY1VhEJb3hQC5hxfDc2krVNRyn0BCqPXgtpHmFKe3K4+UbbqZE8gVKPovYgGZWFe4YValHVYXwxaIN7ScSsiFjQ7PzTfC7Hs/rR7SA5+60/QvEKWJnOJdLXAfu9pMC1d0SlWM8dcWUnblF+XYHPjJh7vJ0hDH/D0A3MPDkxGWxgoWz2ObHTKLf/ZDWbq7nfmuA0aR1OB7zySOxZxOP9YV9vwJVqXo211otMva90w9VSP1M3+lb+AKneoNzFf/OF5HtjQ+iwsBgTXTAGJnXBLZXYT01A1fXWcFzonhgoIoPl6gTO9Jq36NjhkU1bA3DvtxEde3Nvw==" IsPredefined="false" IsManaged="true" IsHardwareIdentified="true" /></Resources></response>
[2015/03/06 17:59:02.529 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:659 GetResourceGuidFromWebService:: ResourceGuid obtained from GetResourceGuid.aspx = {CD788DEB-21F0-42C5-B495-D4D466E9C146}
[2015/03/06 17:59:02.529 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:667 GetResourceGuidFromWebService:: IsPredefined found = false
[2015/03/06 17:59:02.529 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:685 IsPredefined = false, IsHardwareIdentified =
[2015/03/06 17:59:02.529 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:697 IsManaged = TRUE
[2015/03/06 17:59:02.544 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:719 GetResourceGuidFromWebService::Setting bIsManagedClient = 1
[2015/03/06 17:59:02.544 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:720 GetResourceGuidFromWebService::Setting IsPredefined = 0
[2015/03/06 17:59:02.544 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:935 GetPkgAccessCredentials called.
[2015/03/06 17:59:02.887 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:945 CClientConfig::GetPkgAccessCredentials(): GetPackageSettings response=<Policies><Policy><ClientPolicy><Communications><PkgAccessCredentials policySecuredNode="{7A631FB0-26A5-478e-9AE7-A848EE1140C0}" UserName_SecureAttribute="secured" UserName="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" UserPassword_SecureAttribute="secured" UserPassword="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" /></Communications></ClientPolicy></Policy></Policies>
[2015/03/06 17:59:02.903 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:2119 calling AgentStorage::StoreDataInSecureStorage...
[2015/03/06 17:59:02.919 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:2126 AgentStorage::Base64Decode Succeeded.
[2015/03/06 17:59:02.919 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:2119 calling AgentStorage::StoreDataInSecureStorage...
[2015/03/06 17:59:02.919 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:2126 AgentStorage::Base64Decode Succeeded.
[2015/03/06 17:59:02.934 852:816 2] ExecuteCommand.cpp:5267 PECTAgent.cpp::Schedule InitialDeployment Job..
[2015/03/06 17:59:02.934 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:42 CInitialDeployTask:: GetInitialDeployXML() called.
[2015/03/06 17:59:03.168 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:67 InitialDeployTask: strReturnXml =<ManagedComputer><Deployment /></ManagedComputer>
[2015/03/06 17:59:03.168 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:77 CInitialDeployTask:: IntialDeployment.aspx response xml =典:.
[2015/03/06 17:59:03.168 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:109 No Task is configured or scheduled from Server. Skipping Initial deployment..
[2015/03/06 17:59:03.168 852:816 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:202 InitialDeployTask: Action Type = Execute Task but No Task is configured on Server. Skipping Initial deployment.....
[2015/03/06 17:59:03.168 852:816 2] ExecuteCommand.cpp:5353 initializing Client Task Agent
[2015/03/06 17:59:03.168 852:816 2] ExecuteCommand.cpp:5358 Starting Client Task Agent
[2015/03/06 17:59:03.184 852:816 2] Entering into RunMessageLoop
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{CD788DEB-21F0-42C5-B495-D4D466E9C146} is the proper Computer GUID within the Notification Server....
SAMPLE OF LOG PECTAGENT.LOG WHEN BOOTING TO WINPE FROM JOB (FAILED / TIME OUT):
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[2015/03/07 14:28:16.940 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:517 Request Url = http://CAYMXALT001.amer.sykes.com:80/Altiris/Deployment/Agent/GetResourceGuid.aspx
[2015/03/07 14:28:16.940 652:876 2] CClientConfig::GetResourceGuidFromWebService:518 CClientConfig::GetResourceGuidFromWebService, Request XML = <request policyKey="AAAAAQAB4JMOdK7xNv00zPztKxzFGrwwN5xgZSfxE36zcG2rpKCce7Swp7R1lJlq387r7Ib5BN80FcD2Ycw3UUWZHXhbV5K75YDoE6jDMVkeJRB4oHG8mD1qdmrACjjh+zQOEPfBlxWb4YPhmJxp7bbjew8nCXgFeWDGZ2mrBtKPa0eq0MbQZAi3aSzec2ewjYxo4ZWhd6Hw+ho+ggN834qobxh7E/G7817QnfQ40luszsmo+153OrsfY0Ux/U1lmMmSmKGKjNrJ2V2y2AToqQ3YTf0aYhTSo/n6bM7Mkhf4PIwN/er9Yn1ZD/PYeifQUSFR7TTO1Rp6BHUUNsuxxeEazF2l7w==" typeGuid="{2C3CB3BB-FEE9-48DF-804F-90856198B600}">
<resourcekeys>
<key name="uniqueid" value="CQkzh+Vun3GAhCcVpzIM9Q=="/>
<key name="uniqueid" value="SWHiWQ7fDHzD6mFY+1d2OQ=="/>
<key name="uniqueid" value="e4JRVuNxZWMfxYRBOgmMTg=="/>
<key name="uniqueid" value="CLS6VCoTnu1yOe4fBy5yEg=="/>
<key name="uniqueid" value="LhbP74UjWKTPk9vThqpx5Q=="/>
<key name="uniqueid" value="E9hLSYre2Y/Ho6+OCzHgVQ=="/>
<key name="snbios" value="VMware-42 27 54 ab 7e 97 d2 ff-89 a6 42 3e 58 90 78 f8"/>
<key name="snboard" value="None"/>
<key name="uuid" value="AB542742-977E-FFD2-89A6-423E589078F8"/>
<key name="uuidtrans" value="422754AB-7E97-D2FF-89A6-423E589078F8"/>
<key name="mac" value="00-50-56-A7-69-B6"/>
</resourcekeys>
</request>
[2015/03/07 14:28:20.762 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:589 CClientConfig::GetResourceGuidFromWebService, Response xml =<response><Resources><Resource guid="{9E74B794-655B-4AC6-B17F-1325701AB09C}" queued="1" IsPredefined="false" IsManaged="true" IsHardwareIdentified="true" /></Resources></response>
[2015/03/07 14:28:20.762 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:659 GetResourceGuidFromWebService:: ResourceGuid obtained from GetResourceGuid.aspx = {9E74B794-655B-4AC6-B17F-1325701AB09C}
[2015/03/07 14:28:20.762 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:667 GetResourceGuidFromWebService:: IsPredefined found = false
[2015/03/07 14:28:20.778 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:685 IsPredefined = false, IsHardwareIdentified =
[2015/03/07 14:28:20.778 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:697 IsManaged = TRUE
[2015/03/07 14:28:20.778 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:719 GetResourceGuidFromWebService::Setting bIsManagedClient = 1
[2015/03/07 14:28:20.778 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:720 GetResourceGuidFromWebService::Setting IsPredefined = 0
[2015/03/07 14:28:20.778 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:935 GetPkgAccessCredentials called.
[2015/03/07 14:28:22.525 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:945 CClientConfig::GetPkgAccessCredentials(): GetPackageSettings response=<error number="80041002" nsVersion="7.6.1383.0"><![CDATA[
The get package settings request XML is invalid.
GetPackageSettings request format: GetPackageSettings.aspx?xml=<<BODY>>
where <<BODY>> is:
<Request>
<GetCredential resourceGuid=”<<RESOURCE_GUID>>”>
</GetCredential>
</Request>
XML Attributes:
resourceGuid – Specifies the Resource Guid of the client machine.
XML Elements:
<<RESOURCE_GUID>> - Specifies the GUID of the resource (Agent) to examine. This element is mandatory.
Example:
<Request>
<GetCredential resourceGuid=”{9DC639C3-85F2-498A-BE73-9E4F35EAAE67}”>
</GetCredential>
</Request>]]></error>
[2015/03/07 14:28:22.541 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:1008 CClientConfig::GetPkgAccessCredentials : Failed to getPkgAccessCredentials from GetPackageSettings.aspx
[2015/03/07 14:28:22.556 652:876 2] ExecuteCommand.cpp:5267 PECTAgent.cpp::Schedule InitialDeployment Job..
[2015/03/07 14:28:22.556 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:42 CInitialDeployTask:: GetInitialDeployXML() called.
[2015/03/07 14:28:23.24 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:67 InitialDeployTask: strReturnXml =<ManagedComputer><Deployment /></ManagedComputer>
[2015/03/07 14:28:23.24 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:77 CInitialDeployTask:: IntialDeployment.aspx response xml =在䔲W.
[2015/03/07 14:28:23.24 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:109 No Task is configured or scheduled from Server. Skipping Initial deployment..
[2015/03/07 14:28:23.24 652:876 2] ..\..\apps\DeploymentClient\PECTAgent\InitialDeployTask.cpp:202 InitialDeployTask: Action Type = Execute Task but No Task is configured on Server. Skipping Initial deployment.....
[2015/03/07 14:28:23.24 652:876 2] ExecuteCommand.cpp:5353 initializing Client Task Agent
[2015/03/07 14:28:23.40 652:876 2] ExecuteCommand.cpp:5358 Starting Client Task Agent
[2015/03/07 14:28:23.40 652:876 2] Entering into RunMessageLoop
----------------------------------------------------------------------------------------------------------------------
Notice the Computer GUID returned by the NS GetResoruceGuid is {9E74B794-655B-4AC6-B17F-1325701AB09C}, which is not the valid GUID...
The Altiris Log Viewer also constantly shows this error: The handler 'GetClientTaskServers' is failed to process request. Called by unknown endpoint '9e74b794-655b-4ac6-b17f-1325701ab09c'.
This issue is driving me absolutely crazy, so I would really appreciate any guidance to resolution.
Things I've tried...
1) Recreating tasks / job
2) Applying Pointfix3699627 in DS 7.5.1 HF5 to fix AeXBasicInventory.dll
3) Recreating WinPE
4) Upgrading to DS 7.6
5) Reinstalling agent on client PC.
6) Reinstalling from scratch
7) Rebuilding Windows Server 2008 R2 and installing fresh DS 7.6
Thanks everyone. I'll update this post if Symantec provides a resolution also.