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No Green dot. Not connecting to server. XML file can't be imported.

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I need a solution

I need assistance. We have several clients in our managment server and some that don't show up. They are lacking Communication Settings from an XML file as I understand it. Usually I can export it from the management server and import it to the client. But I have hit a wall. This client refuses to be communicated with.

It won't take the XML file and it won't connect to the server. What should I try next?


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