I need a solution
We have two incidents that appear to be "stuck" at the resolved status. Not entirely sure what is different about them but I have the system setup with the resolve timeout to 0. For whatever reason these two incidents are in a "resolved state" and I cannot find a way to foce them to close. The end users do not have the option to verify resolution on the incidents either.
Is there a way to force a status chage on an incident?