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Inventory Pack for Servers Agent crashing SMA on Cisco C240 hardware

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I need a solution

Has anyone successfully deployed the SMA and Inventory pack for Servers plug-in on a Cisco C240 M3 rack server? After multiple re-installs, I have the same crash scenario on both windows 2008 r2 and 2012 r2 with only this model of Cisco hardware. Other models of Cisco work fine. The SMA works with all sub-agents, but once the Inventory pack for servers plug-in (version 7.5.1597) is installed it crashes. At this point the SMA no longer stays running and I get multiple crash dump logs until the SMA flat out stops running. It would seem this model isn't supported but I also don't know what to use to debug the .dmp.ez files. I have attached the screen shot right before the crash to show the various versions of sub agents. Can someone help?

----------------------------------------------------------------------------------------
Time: Tuesday, October 28, 2014 10:31:34 AM
Process: AeXNSAgent.exe
Module: DeploymentSolutionAgent.dll
Dump File: C:\ProgramData\Symantec\Symantec Agent\CrashDumps\AeXNSAgent_2A98_2084_MYSERVERCLIENT_2014-10-28_16-31-09.dmp.ez
Process ID: 2A98
Thread ID: 2084
Context Record: 000000000189DF20
Exception Record: 000000000189DE80
Exception Code: C0000417
Flags: 00000001
Address: 000000000767BA64

RAX=000000000189DF20 RBX=0000000000000000 RCX=000000000189DF20 RDX=0000000000000000 RSI=0000000000000000
RDI=0000000000000000 RBP=0000000000000000 RSP=000000000189E400 RIP=000000000767BA64 FLG=00000246
CS=0033 DS=002B SS=002B ES=002B FS=0053 GS=002B

----------------------------------------------------------------------------------------
Time: Tuesday, October 28, 2014 10:32:33 AM
Process: AeXNSAgent.exe
Module: DeploymentSolutionAgent.dll
Dump File: C:\ProgramData\Symantec\Symantec Agent\CrashDumps\AeXNSAgent_1700_22E8_MYSERVERCLIENT_2014-10-28_16-32-02.dmp.ez
Process ID: 1700
Thread ID: 22E8
Context Record: 000000000169DFA0
Exception Record: 000000000169DF00
Exception Code: C0000417
Flags: 00000001
Address: 0000000004BEBA64

RAX=000000000169DFA0 RBX=0000000000000000 RCX=000000000169DFA0 RDX=0000000000000000 RSI=0000000000000000
RDI=0000000000000000 RBP=0000000000000000 RSP=000000000169E480 RIP=0000000004BEBA64 FLG=00000246
CS=0033 DS=002B SS=002B ES=002B FS=0053 GS=002B

----------------------------------------------------------------------------------------
Time: Tuesday, October 28, 2014 10:33:12 AM
Process: AeXNSAgent.exe
Module: DeploymentSolutionAgent.dll
Dump File: C:\ProgramData\Symantec\Symantec Agent\CrashDumps\AeXNSAgent_2728_1030_MYSERVERCLIENT_2014-10-28_16-32-41.dmp.ez
Process ID: 2728
Thread ID: 1030
Context Record: 000000000140E470
Exception Record: 000000000140E3D0
Exception Code: C0000417
Flags: 00000001
Address: 0000000004BEBA64

RAX=000000000140E470 RBX=0000000000000000 RCX=000000000140E470 RDX=0000000000000000 RSI=0000000000000000
RDI=0000000000000000 RBP=0000000000000000 RSP=000000000140E950 RIP=0000000004BEBA64 FLG=00000246
CS=0033 DS=002B SS=002B ES=002B FS=0053 GS=002B

----------------------------------------------------------------------------------------

 

 

cisco_c240_m3_crash.png


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