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Service Desk SLA Report

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I need a solution

Hi Everyone,

I wonder if someone could help me try to get a report that will give the me the following:

How many tickets have passed/failed SLA targets within a time scale (quarter)

 

On my old system i was able to retrieve thsi information quite easily but am having trouble creating a report to produce this type of information in ServiceDesk.

Any help would be appreciated.

Thanks


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