PCA version not showing in reports

Can anyone tell me how to get PCAnywhere report TO WORK properly. We have a load of machines that are not updating their PCA plugin. They are stuck on version 12.5.542 - And as such we cannot connect to them as they are too old. When I check the PCanywhere hosts report it only shows hosts with version.

It reports versions 12.5.4.8211 even though its version 12.6.8209 on the clients.....Fantastic!

Machine below - which isn't in the reports. Can anyone tell me how to make this report correctly!

please let the next release of CMS be good,

please let the next release of CMS be good,

If i keep repeating it to myself it might come true. :-)