How to do Custom Data Mapping

Does anybody know how to leverage a custom Data Mapping for routing Incidents Title to a Queue and a email's subject to specific classification.

My goal is to create a sendIncident to workflow that can read this custom data mapping table and route a incident based on a title to a specific queue and based on subject line set a specific classification.

I have been able to indentifiy the table(s) in the ServiceDesk database that holds this data to be ...

RulesActionMapping

RulesActionMappingValue

Would I have to create a integration library to get this data?

any help would be mucho appreciated!!!