I need a solution
Hello,
We are needing to create a basic report that allows us to report on how many tasks a technician has closed for a period time. We have run into a problem with accuracy because when a task "times-outs", the task is closed and then reopened automatically by the system. It actually makes the technician look like they have closed more tasks than they really have closed.
Has anyone encountered this issue and come up with a resolution?
Thanks for any help around this.