I need a solution
I have read many posts for the older versions of ServiceDesk and Helpdesk, and they say to modify the web.config by adding the following:
- Locate the following line in this file:
</system.web>
- Right above this line, add the following line:
<httpRuntime maxRequestLength="8192"/>
However my web.config already has this line:
<httpRuntime useFullyQualifiedRedirectUrl="true" maxRequestLength="2097151" />
Whenever I make a change to this line analysts can no longer click "Work Incident" without an error.
Also to the best of my knowledge this line appears that it would limit me to 2MB attachments. I have tested this and I am able to upload up to 4MB.
Any suggestions are appreciated.