We've come up with this strange issue and want to know if anyone else has seen it while we also put in a support ticket.
This issue arrises in SD 7.5 with the latest rollup/hotfix installed.
We enter an incident under a specific user account. After the ticket is created we go in and change the user by adding a new one and deleting the old, always making sure that the new user is an Affected User (at least) and Submitter (when necessary). We have an automation rule OnTicketResolved that send an email to the affected user once the ticket has been resolved. This works well when we don't change the affected user, however this isn't the case. When the email goes out it is actually being sent to the original affected user and not the new one even though the original is nowhere on the incident.
Has anyone else seen this?
